Salesforce Interview Questions

Salesforce is a CRM delivered as a software-as-a-service (SaaS).

Custom objects are nothing but database tables. It stores data related to your company in Salesforce.com. Once you have defined a custom object, you can do following things like

• Create custom fields
• Associate the custom object with other records
• In custom related lists, it displays the custom object data
• For custom object, records track events and tasks
• Development of page layouts
• For the custom, object create a custom tab
• To analyze custom object data create dashboards and reports
• Share your custom tabs, custom apps, custom objects, and any other related components

Object relationship overview in Salesforce is used to link custom object records to standard object records in a related list. In simple words, it is helpful to track product defects associated with customer cases. You can define different types of relationship by creating custom relationship fields on an object.

Data loss may cause due to the following reasons

• Changing salesforce data and date-time
• Altering to percent, number, and currency from other data types
• Changing from the multi-select picklist, checkbox, the auto number to other types
• Altering to multi-select picklist from any type except picklist
• Changing to auto-number except for a text
• Changing from text-area to e-mail, phone, URL, and text

• As SaaS is a subscription-based, customers can always choose not to renew if they are dissatisfied
• Customers can avoid a large initial investment in an IT infrastructure and day to day hustle of maintaining infrastructure
• SaaS customer provides the same provider infrastructure and also easy integration
• SaaS applications use a simple internet interface that makes more accessible for the customer to use.
• SaaS always provide the latest platform to the customer with innovation.

Salesforce records all the necessary details like the number of customers served daily, daily sales volume, sales manager detailed reports, sales numbers in each month or quarter. Also, it keeps a track on the repeat customer, which is key to success for any sales organization.

here are two types of relationships

• Master-detail relationship
• Lookup relationship

• isNull: It supports for a number field
• isBlank: It supports for a Text field

The Trigger is a code that is executed before or after the record is updated or inserted

With the help of static resources, you can upload zip files, images, jar files, JavaScript and CSS files that can be referred in a visual force page. The optimum size of static resources for an organization is 250 MB.

Force.com is PaaS (Platform as a Service) while Salesforce.com is SaaS ( Software as a Service).

Actions available in the workflow are

• Email Alert
• Task
• Field Update
• Outbound Message

User can see their limit form setup, by clicking data.com administration/Users. From the data.com users’ section, the user can see their monthly limit and how many records are exported during the month.

Different types of custom settings in Salesforce includes

• Hierarchy type
• List type

Different types of object relations in Salesforce includes

• One to many
• Many to many
• Master-detail

Different types of reports available in Salesforce are

• Tabular report: It displays the total in the table form
• Matrix report: It is a detailed report in which the grouping is done based on both rows and columns
• Summary report: It is a detailed form of the report in which the grouping is done based on columns
• Joined report:With these two or more reports can be joined in the single reports

A wrapper or container is a data structure, a class type, or an abstract data type which contains multiple collections of objects. It helps in displaying various objects on a visualforce page in a single table.

There are many things which can contribute to the data loss in Salesforce. Which includes :

1. Migrating to number, per cent, and money, from other data types.
2. When you change the date and time
3. Migrating to multi-select picklist from any other type but except picklist.
4. Moving from Checkbox, auto number,multi-select picklist to any other types.
5. Changing text area to phone, URL, email, or text.

Master-detail, many-to-many, and One-to-many are the three types of object relations in Salesforce.

There are four types of reports that are available in Salesforce which are as follows.

• The tabular report are those which gives us the total in a tabular format.
• Matrix report the format where grouping is done based on columns and rows.
• The summary report which gives us the detail reports based on columns.
• Joined reports which are capable of allowing two or more reports in one report.

No, we can not do that in Salesforce.

The Audit trail in Salesforce is a unique feature which helps in tracking the changes that have been made in the organization by you and other administrators. It would be helpful for the organization with more administrators. This audit trail shows you the information of twenty most recently made changes in your organization.

Below are the things that you could come to know:

• The date and time.
• Username of who made the changes.
• What the change was.

In Salesforce we use dashboards to represent the data in a pictorial format. Salesforce dashboard is capable of displaying 20 reports at a time.

Junction objects are mainly used to create a many-to-many relationship in Salesforce. If you consider a recruiting application as an example, you can find a position that is linked to many candidates, and in the same fashion, a candidate can apply for many positions.

Salesforce gives the accurate results of following things such as

• Number of customers served on a daily basis
• Regular sales numbers
• Complete reports from sales Manager.
• Generates sales reports on a timely basis
• It provides the details of repeat customer activity.

We have two types of relationships in Salesforce.com which are Master-detail relationships and Lookup relationships.

It creates a link between the custom object and standard object recorded in a related list. This is helpful to find the products defects. Salesforce enables its user to define various types of relationships after creating a custom relationship on a specific object.

Static resources allow you to add the content that you want to reference it on the visualforce page, which includes things like images, Javascript, archives, CSS files, etc. Maximum size of a static resource of an organization is 250 MB.

Below mentioned are the ways in Salesforce to call Apex class.

• From another class
• From developer console
• From JavaScript links
• From home page components
• By using trigger
• From visualforce page

Manual sharing is a process of granting access to the individual records to the user roles and public groups. This facility is available for record owners, managers, and administrators.